ggFTW

MMORPG Gamer Community

NCsoft Ratings

Final Grade

Aminus

Confidence

NCsoft
Rate NCsoft
CategoryGrade
Professionalism
Do the publisher's employees maintain professionalism? Do they avoid the appearance of favortism, flaming users, etc.?
A
Support
How is the publisher's support? Is it timely and helpful? Do you get human responses instead of robo-replies?
C
Interaction
Do the publisher's GMs interact with the community? Do they host events and are the events compelling? Are they active on the forums?
Aminus
Maintenance
Are updates timely? Do updates present a good mix of new content and cash shop (if applicable)? Are bugs fixed in a timely manner?
A
Comments
Mums
Mums - 11-14-2009
Overall NCsoft is a good publisher, but I got really irritated by their customer support. I bought a digital ''upgrade'' for Aion which you activate with a code. I didn't receive my code so I wrote a support request asking why I didn't get it. I did this four times, I got answered by a different GM each time, and they all gave me the same answer: How to ACTIVATE my code, even though I wrote in my last three requests that I already know how to activate it. I mean, of course I know how to activate it, I had to activate my account with a code.

It just made me think that they are a bunch of idiots.

Oh and, I never got my code.

Sponsors

MMO and MMORPG News

Publisher Services

MMO Publisher Information

ggFTW News

Contests & Events

Urban Rivals
Need a new browser game?

Try 

Urban Rivals

Rating:  

6.5
Hide this banner by registering for our community.