This company operated for a few months only.
Galaxy games was formed by ex-staffs of GOA. The company do listen to player's requests, and technically they are more advanced. They rose the game lottery drop rate and allow items exchanges for a small fee. And they had plan to implant auctions and self design shops on website. I think they know how important is the long term relationship with customers, too bad that they couldn't last long.
They had their problems because it's a new company with few staffs. And they didn't have the marketing power like Frence Telecom/GOA. It means the lack of new players and a low server population*.
Soon after Smilegate acquire Ntreev USA, a US/EU service "merging" notice is announced. The merging deal is humiliating to all european server players, everyone had to start again in US server. It showed the players that Ntreev doesn't care about these players (Actually, the remaining players are generally fools who have spent hundreds or thousands of euros. I couldn't believed that they were dumped like this).
Just before the closure announcement, galaxy games offered X2 recharge bonus. This is just wrong and there is no excuse.
*There were only like 4500 players with junior+ level