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12-12-2012   #1 (permalink)
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Exclamation Login error: Incorrect Credentials

Hello everyone... I don't know if someone else is having this error, for some reason when I try to login it tells me "Incorrect Login Credentials". I'm 100% sure that I put my ID and PW correctly, Also when I try to login to website, it sends me to account admin information window...

I sent an email to info@sgiwest.com because the button to fill all those information asked by the website doesn't work...

Does anyone have this problem too? Thanks
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12-16-2012   #2 (permalink)
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Actually, i'm having this issue since december 13 - one day after you. I don't know why this is happening too. Have you been able to solve it? I'm waiting for the administrator's answer.

Good luck for both of us.
 
12-16-2012   #3 (permalink)
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it is possible that gms have changed your password(not sure). you can probably retrieve ur pw by forget pw i guess
 
12-16-2012   #4 (permalink)
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Your account got restricted for some reasons.
Had this problem on my second account too a few months ago. Reasons are still unknown for me.

Send an 1:1 or a mail to accountadmin with all user-information they need and wait for more info >:
Or sometimes it helps just to wait a few days, and you can login again without any problems.
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12-16-2012   #5 (permalink)
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Quote:
Originally Posted by Niata
Your account got restricted for some reasons.
Had this problem on my second account too a few months ago. Reasons are still unknown for me.

Send an 1:1 or a mail to accountadmin with all user-information they need and wait for more info >:
Or sometimes it helps just to wait a few days, and you can login again without any problems.
That's what i thought. A month ago i wasn't able to login in the site (7767 error), then i sent them an email. They asked me for some info and then i sent them. When i tried to login in game a few days ago, i wasn't able to. I sent them another email asking why this happened. I play trickster since 2006, but in 2009 i've stopped. This error came when i got back this month. I've seen some people saying this is happening with their mules, but it happened with my main. Anyway, i'll just wait for their answer.
 
12-22-2012   #6 (permalink)
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Same thing happened to me. I cannot log in to the website but I can log in to the game. Everytime I try to log in to the website I get redirected to the "Admin Account Support" which you need to fill out.

It told me I had the error 7767 because of account sharing and to be honest the day before this error I just simply log in using the PC (I normally use the laptop).

It took a few days before it was fixed. Just send an E-mail and it should be fixed in a few days
 
12-22-2012   #7 (permalink)
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Oh, thanks :3
I'm still waiting for their answer. My account still blocked, because they ask for my secret answer and i don't remember, since i made my account in 2006 ._. anyway, i'm still trying. Thanks for all your help.
 
12-22-2012   #8 (permalink)
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Quote:
Originally Posted by TSoul
Oh, thanks :3
I'm still waiting for their answer. My account still blocked, because they ask for my secret answer and i don't remember, since i made my account in 2006 ._. anyway, i'm still trying. Thanks for all your help.
You can try and request in the E-mail too that you forgot the secret question. The GM will request for a new secret question and answer and that should do it :P
 
02-03-2013   #9 (permalink)
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Quote:
Originally Posted by Silvery
Hello everyone... I don't know if someone else is having this error, for some reason when I try to login it tells me "Incorrect Login Credentials". I'm 100% sure that I put my ID and PW correctly, Also when I try to login to website, it sends me to account admin information window...

I sent an email to info@sgiwest.com because the button to fill all those information asked by the website doesn't work...

Does anyone have this problem too? Thanks
i have the same problem too . I don't remember when but everytime i try to send the account support it keep reseting the page ( everytime i make a new account it didn't even work so... ) . I want to play the game again but this just really anoying . Just hope that somone will help me
 
02-03-2013   #10 (permalink)
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Quote:
Originally Posted by vonhatlam
i have the same problem too . I don't remember when but everytime i try to send the account support it keep reseting the page ( everytime i make a new account it didn't even work so... ) . I want to play the game again but this just really anoying . Just hope that somone will help me
Yes, as far as I know you cannot make a new account too. I tried that after getting the 7767 error because I wanted to recharge before Black Friday sale was over but it didn't work, so I had a friend recharged for me.

All you can do now is fill out the information on the Admin Support Page. If that does not work E-mail them and put the title as "7767".

Good luck!
 

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