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02-24-2012   #1 (permalink)
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Angry Account Blocking

My account got blocked.. because of Penalty Cumulative.. what does that mean? and It said to be released at 2039-07-11,
Need some advice and Help Please T.T
 
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02-24-2012   #2 (permalink)
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Email them and ask?

I'd assume that means you've done a lot of bad things so they decided to block you.
 
02-24-2012   #3 (permalink)
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Thats impossible.. this is only my 2nd time that i got blocked.. and i have tried to sent 7767 but i got a failure delivery T.T
 
02-24-2012   #4 (permalink)
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You have to email Syn at accountadmin@sgiwest.com and explain your problem.

I would say send the email on Tuesday, or Wednesday, but never on the weekends. Emails sent around the middle of the week seem to get answers quicker. And when you send on weekends, it takes the longest.

Be polite and patient with Syn, as she answers many emails a day. And good luck, I hope you find out what you were banned for and get unbanned soon! :3
 
02-24-2012   #5 (permalink)
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hmm thx.. ill try it on the two day
 
02-24-2012   #6 (permalink)
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Btw. can u explain why i always get a delivery failure whenever i sent 7767??
 
02-24-2012   #7 (permalink)
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more than likely you mistyped the email
 
02-25-2012   #8 (permalink)
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Good luck ;.;
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02-26-2012   #9 (permalink)
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Maybe because you had ms bulletins frequently up. GM's don't like that.
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02-26-2012   #10 (permalink)
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Quote:
Originally Posted by vochtigepoesje
Maybe because you had ms bulletins frequently up. GM's don't like that.
They wouldn't 7767 or ban you for that.. there's plenty of players who constantly have a bulletin up for buying/selling ms, and nothing happens to them. They simply boot you if they catch you, and let you log back in.
 
02-28-2012   #11 (permalink)
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sent in the mail.. all i need to do now. is pray and hope they would reply back soon T.T
 
03-09-2012   #12 (permalink)
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aww.. dammit. its seem that I've forgotten my secret answer.. is there any other way to prove that i'm the owner of my account.. ?? ADVICE
 
03-09-2012   #13 (permalink)
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You don't need your secret answer to prove the account is yours. If Account Admin sends you that automated email, all they will ask for is your real name, full address, billing type (how you normally recharge, if at all), date of birth, the country you play from, and your account name.

Tip: Use the edit button next time instead of double posting, which is against the forum rules!
 

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