Originally Posted by Bng422
I told them that I am a player that has played for over a year in their server. Also told them I've spent quite a amount of time and money on their server and I believe that suddenly blocking NA is very unfair. I also asked them if they intentionally blocked out NA ips because of the new NA server. (in chinese mind you)
Basically it felt like they didn't even read my question and just gave me a generic reply.
Because you are likely the only person who has emailed them about this thus far.
Going forward I think we have two options.
1) Do nothing and hope that they reverse the block on their own.
2) Send enough emails to the support team where the person reading them and providing the generic response decides to bring it to someone who can make a decision on the matter.
I can write a lengthier and bit more formal letter to them but I'll need someone to translate it to Chinese and that is assuming someone important will read it.