If you believe that someone else is accessing your ijji.com account, please fill out the below information and cut and paste it into a help request to our Account Administration Department.
Once we investigate the account and deem it as compromised, we will disable account access to allow you the opportunity to report this computer breach to the Police and scan your system for viruses. We will only release account access once the police contacts us for an account investigation.
Please be advised that the police will investigate this matter and hold the perpetrator(s) accountable. Hacking is a crime! Therefore, it is important for you to maintain safe internet and account practices so that you do not get your friends or family into legal trouble with erroneous or false claims.
Registered Game ID(s):
Original Email Address used to register account:
Have you made any changes to the above email address?
> If yes, please provide the e-mail changes:
Date of account creation:
Date the account trouble/issues began:
Your IP Address: (Please visit this webpage to find your current IP Address: myIPaddress.com: What is my IP address? How do I find my IP address?
Your Internet Service Provider (ISP):
Your city, state, zip code:
Have you played from another location?
If yes, please provide the State/Town, or address:
First and Last name on the ijji account:
Birthdate provided when signing up:
Have you ever made an ijji G Coin purchase?:
> If yes, please provide the most recent transaction/order numbers & payment method (i.e. Order# 890343 - PayPal):
Have you ever purchased an ijji Premier subscription?:
Do you recall any specific information pertaining to items, gold, GP, or rank?:
Have you shared your login information with anyone?:
Have you used 3rd party applications?:
> If so, please list their name and website:
Are you the original owner of this account?:
Is there any further information which you feel could be of importance?:
Please review our "What is a "hacked" account?" FAQ , prior to reporting a hacked account.