Yays! They didn't block us!
The problem is because you used Simplified Chinese.
What you need to do is type 马克森 in the character delete box. For best results do it on the same computer that you used to make the character, with the same locale settings. (ie: if your locale used to be Chinese (PRC) and you {changed it to Chinese (Taiwan)}/{used Applocale to make it Chinese (Taiwan)} to play the game, change it back to PRC to try to delete your character)
My theory as to what happened is that Lunia uses a Traditional encoding, and it can't recognize Simplified Chinese. So the code for the first character 马 on this Traditional encoding is something really weird/non existent. So a "?" shows up instead. But it isn't really a question mark, it is really another codepoint that cannot be displayed for whatever reason, so typing a question mark cannot be used to delete the character. Software, unlike humans, recognize the codepoints of characters, not the look. The only way to get that codebyte again is to type the same thing you typed before with the same encoding you had before.
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