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10-02-2008   #1 (permalink)
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Default Announcement/Clarification for Customer Support Roles

Hello everyone,

This isn't exactly related to changes coming to Lunia, but we wanted to take this time to outline our stance on Customer Support, especially in the context of MyLunia.net.

MyLunia.netFirst off, I think this is a great site. I'm really excited to see this many people so enthusiastic about Lunia and really willing to help others out. All in all, this is one of the better online game comunities I've come across.

Myself personally, and all of us at ijji.com really hope that MyLunia.net (and other Lunia Fan sites also) continue to grow and get more popular. I really believe there is a coworking relationship where all of us an benefit by either of us becoming bigger and larger.

With that said, MyLunia.net is a completely seperate site from ijji.com. ML has it's own rules and guidelines that are different from ijji.com. And honestly, we like is this way. Our belief is that we want to see more sites like MyLunia.net for all our games.

Official Customer SupportUnfortunately, because we are different sites our official stance on providing support is that it will be done through ijji.com. So, if you have any problems with your account or the game, if you want to get it taken care of, you will need to contact us through ijji.com.

We believe this will allow us to provide the best service when we open Lunia on ijji.com. We appreciate everyone's understanding of this matter.

However we will still be checking and coming to MyLunia to observe, watch, and sometimes comment. We will be listening even if we don't always make our presence known.

GM
The GM who will be in charge of handling Lunia will be GM_Etoile. So, if you have any questions feel free to contact her on the ijji.com forums. I believe she is in the process of making a ML account, but as I mentioned earlier, all offficial support should be handled on the ijji.com forums. It gives us access to the necessary information to handle things.

I personally will stop working on Lunia shortly after we launch the game. I will be transitioned to other tasks within the company. However, I will still be here in the mean time updating as much as I can.

Thanks.
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10-02-2008   #2 (permalink)
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Ok, thanks for the heads up GM! So we'll have to go to GM_Etoile from now on then...good to hear to mylunia.net is a great website!
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10-02-2008   #3 (permalink)
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Quote:
MyLunia.netFirst off, I think this is a great site. I'm really excited to see this many people so enthusiastic about Lunia and really willing to help others out. All in all, this is one of the better online game comunities I've come across.
thanx
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10-02-2008   #4 (permalink)
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This is already better than TFT imo, thanks for all the info Lightburb ^_^
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10-02-2008   #5 (permalink)
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Quote:
Originally Posted by GM_Lightburb
Hello everyone,

This isn't exactly related to changes coming to Lunia, but we wanted to take this time to outline our stance on Customer Support, especially in the context of MyLunia.net.

MyLunia.netFirst off, I think this is a great site. I'm really excited to see this many people so enthusiastic about Lunia and really willing to help others out. All in all, this is one of the better online game comunities I've come across.

Myself personally, and all of us at ijji.com really hope that MyLunia.net (and other Lunia Fan sites also) continue to grow and get more popular. I really believe there is a coworking relationship where all of us an benefit by either of us becoming bigger and larger.

With that said, MyLunia.net is a completely seperate site from ijji.com. ML has it's own rules and guidelines that are different from ijji.com. And honestly, we like is this way. Our belief is that we want to see more sites like MyLunia.net for all our games.

Official Customer SupportUnfortunately, because we are different sites our official stance on providing support is that it will be done through ijji.com. So, if you have any problems with your account or the game, if you want to get it taken care of, you will need to contact us through ijji.com.

We believe this will allow us to provide the best service when we open Lunia on ijji.com. We appreciate everyone's understanding of this matter.

However we will still be checking and coming to MyLunia to observe, watch, and sometimes comment. We will be listening even if we don't always make our presence known.

GM
The GM who will be in charge of handling Lunia will be GM_Etoile. So, if you have any questions feel free to contact her on the ijji.com forums. I believe she is in the process of making a ML account, but as I mentioned earlier, all offficial support should be handled on the ijji.com forums. It gives us access to the necessary information to handle things.

I personally will stop working on Lunia shortly after we launch the game. I will be transitioned to other tasks within the company. However, I will still be here in the mean time updating as much as I can.

Thanks.
thx so much for ur hard work. However, please don't leave!! we'll miss you T-T
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10-02-2008   #6 (permalink)
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Quote:
Originally Posted by Zloty
thanx
will be raids keys free??
^Dude did u even read the rest of the post?
Why don't you to stop bombarding him with questions and explore that for yourself once the game opens? And if u are gonna ask a question, try making it so its understandable?
 
10-02-2008   #7 (permalink)
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It's a disappointment that you have to leave Lunia, but I am sure you have more important things to handle.

However, I am looking forward to meeting GM_Etoile.

Thank you for you compliments and comments about us, we are always willing to help ijji and Lunia.


Don't forget ML or me xD
 
10-02-2008   #8 (permalink)
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Quote:
Originally Posted by Zloty
thanx
will be raids keys free??
Use a Pm. That's kinda irrelevant and rude to be asking in the middle of a thread.
Quote:
Originally Posted by GM_Lightburb
I personally will stop working on Lunia shortly after we launch the game. I will be transitioned to other tasks within the company. However, I will still be here in the mean time updating as much as I can.
Aww ! Your leaving us? We'll miss you.

Anyway, I hope both sites and Lunia grow. We always need fresh meat in pvp.
 
10-02-2008   #9 (permalink)
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you done a good job GM_lightburb.

sad to see you leaving us =(.

GL with the other task you will be handling in the future~~
 
10-02-2008   #10 (permalink)
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I don't like the news your leaving us </3. Yet I have to thank you for all the support, info, etc. I'll be happy to see you back anytime soon. Thanks GM_Lightburb!
 
10-02-2008   #11 (permalink)
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Aww don't leave us. Thanks for the info though.
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10-02-2008   #12 (permalink)
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nuuuu such a nice gm is leavin T_T... i hope that u will play lunia with us in the future lol...
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10-02-2008   #13 (permalink)
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Thanks for the info and all the help, GM_Lightburb! ^^
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10-02-2008   #14 (permalink)
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Thanks for the info and it all makes sense.







PS. Is Etoile french and/or hot? ty vm
 
10-02-2008   #15 (permalink)
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Sad that you are leaving Lunia.
You did a great work.

One of the best communication i've seen from a GM around a lot of games ;-)

Hope that Miss Etoile will follow your tracks about handling this game and community.
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10-02-2008   #16 (permalink)
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thanx Burb 4 everything, uve been a great help for all of us=]
 
10-02-2008   #17 (permalink)
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yay! Thank you for doing so much better work than TFT ^^.
 
10-02-2008   #18 (permalink)
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Quote:
Originally Posted by sumogu
yay! Thank you for doing so much better work than TFT ^^.
Strange how they haven't even RELEASED the game and they've already seen to do more for the welfare of Lunia than 12FT did in it's entire however-many months.
 
10-02-2008   #19 (permalink)
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The same can be said for TFT versus Allm.
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10-02-2008   #20 (permalink)
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allm did stuff!! they fixed the hackers in 2 days or wutever it was..
while TFT didn't fix the bugs with no response to anything in 4 months
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