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05-14-2012   #1 (permalink)
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IGN: Dezel
Class: Support lt_mage
Level: 30
Guild: Prisma
Default [User Announcement] Compensation Notice

Quote:
Hello, fans of Lunia.

Here is the User Compensation Notice. There was a major problem with lobby server on the date of May 11th, 2012. Due to the problem, players were not able to join the game for about 30 hours.

Lunia PM decide to provide compensation for all users who were not able to play the game during weekend.

Please check details belows. Read carefully which group you are placed. Player's character can be placed for more than one group.

(1) Group A

Players who have a character that has cash items which have expiration date between May 11th 00:00 PST ~ 15th 23:50 PST. Expiration date is based upon on backup game data which is record at May 10th. Players who have purchased after today's notice wouldn't be counted for target characters in Group A.

Same amount of expired cash item(s) will be given out for free (through in-game mailing box) during scheduled emergency maintenance hours starts at May 15th 23:50 PST. Given items will have 5 days of expiration period from given date.

No CS contact ticket is required for this!


(2) Group B

Players who have a character that has expirable cash items. All expirable cash items will have additional + 6days of extended period.

This update will be held at May 15th 23:50 PST.

No CS contact ticket is required for this!

(3) Group C

Players who have a character that needs to revise Achievement History. Achievement tasks that requires consecutive daily counts are the target ahievements to be revised.

Since this tasks should be done manually, please follow steps below correctly.

- Write a ticket to CS contacts with a title starts with a prefixed text, "[Achievement]"
- Please write out title of achievement and name of your character.
- If you have more than one character then please send us seperated ticket for each character.
- Once we update character's game data, we will send back the ticket to you so you can check for yourself.
- Game play log data will be used to verify each case over many hours. Please do not try to send a ticket with faulty information. It will slow down our process.


(4) ALL Players

On coming weekends, there will be extra EXP (experience point) for all weekend. There will be 200% of EXP for Saturday and Sunday.
During Extra EXP hours, players' character can be earned twice of EXP for hunting monsters, clearing stages, and completing quests.

Scheduled Hour : May 19th 00:00 ~ 20th 24:00 PST (200% of Extra EXP)



Once again, we are extremely sorry for having 30 hours of black out.

Thanks for your great understanding.

2 whole days of 2x exp! Time for us lazy people to finally rebirth
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