Stefan, aka Riot Cochese here. For those of you who don’t know me, I’m a live producer charged with maintaining the health of the League of Legends live services in NA. As you know, the 3.5 deploy last week was a bit rough, lasting over 12 hours, and not something we intended to put you all through.
Here is what happened:
We proactively pushed a new map, Howling Abyss, to the PBE early in order to get more coverage and testing before we rolled it out to live. This is something new that we are working on process wise, and we published this map in an iterative state, well before it was finished. When we rolled the 3.5 deploy out to live a queue for this map was left in, which caused crashes when selected by players due to the map not actually being there. We had the right intentions, but we obviously found a hole in our new roll-out process that we’ll be correcting immediately.
Long-term improvement of our deploy times and quality continues to be one of our primary goals. Clearly we missed the boat with 3.5, and this is something we will continue improving upon.
In light of this extended downtime, we will be compensating you with a 4 Win IP boost. To ensure we don’t miss anybody, we’ll be providing the boost to anyone who has logged in within the past 30 days. We’ve already begun to roll this out, so you should see your boost within the next few days. I know that this doesn’t make what happened right, but I promise we will get better.
As NA received the brunt of the problems ( being patched a day early and being unavailable almost that entire day ) it seems they are the only ones getting the IP boost; there is not a similar post on the EU forums. Don't shoot the messenger.
Several issues have impacted our live service over the last few weeks. This has been frustrating for us, and also resulted in a frustrating experience for you.
Long-term improvement of our deploy times and quality continues to be a primary goal. Clearly we missed the boat recently. For this reason, we will be compensating players with a 4 Win IP boost. This will be provided to anyone who has logged in within the past 30 days.
With patch 3.5 we encountered some major issues on our European platforms. We play too and feel the downtime and problems like you do. That doesn’t set things right, but your frustration is our frustration and we want to be certain that we fixed these issues before talking about compensation.
Also, we want to apologise for not messaging this to you at the same time as messaging went out in NA. We wanted to get EU messaging out during normal hours, but reaction to the delay shows that we should rethink this approach.
Our platforms are independent, but our community is globally connected. While we are aware of this it’s easy to underestimate just how many of you guys are here throughout the night.
One thing we should never underestimate is how passionate European players are; we want to make certain that you’re in the loop and have an understanding of what is happening so you don’t hear it second hand. We don’t want this to be just words and so we may be quiet at times as we take action, but your feedback always informs what we do."