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02-16-2012   #1 (permalink)
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Default RP/IP refunds.

Quote:
Hello Summoner,

We normally do not provide refunds for items such as skins, champions, runes or even champion/skin price reductions. However, I can make a one-time exception for you and refund a few purchases that you have made. Because this is a one-time exception, we encourage you to include all purchases that you would like refunded by preference as we will not make any additional refund exceptions once the refund has been completed.

So I can easily research the transaction(s) and assist you with this refund, please provide me with the following information for each of the items you would like refunded:

- Item:
- Currency Type (IP/RP):

Please also make sure you provide me with the correct account information:

- Your account name (What you log in to the game with)
- Your summoner name (What other players see in game)
- Which server you play on (NA, EU West, or EU Nordic & East)

If you did not provide me with all of this information or you have received a refund before we will be unable to process your refund request. I'm sorry for the inconvenience.

Please let me know if you have any further questions or feedback. Good luck on the Fields of Justice!

I basically saw someone posting in the official forums about in-game refunds and contacted the support service and got this reply, thought it was worth sharing.

Last edited by Krem; 02-16-2012 at 01:36 AM. Reason: Took out a name.
 
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02-16-2012   #2 (permalink)
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They have one-time benefits. Use wisely. Pretty well-known if you go on Reddit.
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02-16-2012   #3 (permalink)
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They say one time exception to everyone...
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02-16-2012   #4 (permalink)
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Quote:
Originally Posted by DarkRayne
They say one time exception to everyone...
As in one-time per person.
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02-16-2012   #5 (permalink)
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Who do you send the info to?
 
02-16-2012   #6 (permalink)
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Quote:
Originally Posted by CrunchyRoll
Who do you send the info to?
Here you go: https://support.leagueoflegends.com/requests/new


You need to register there even if you have a LoL account.


Also buta, i never go on reddit.


I sent them my list and i should be getting: 51750 IP and ~6857 RP! Can't wait!

Last edited by Krem; 02-16-2012 at 02:30 AM.
 
02-16-2012   #7 (permalink)
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wait what? 51750 ip and 6857 rp... they're not going to refund you that... even if it is riot...
if anything they'll do a refund on one thing...
what are you trying to request refund(s) on??
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02-16-2012   #8 (permalink)
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Several champions/skins, don't see why they wouldn't do it, i mean they're not going anywhere else but back into their own game.
 
02-16-2012   #9 (permalink)
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I think they do do regular refunds for purchases such as:

Player buys Ahri skin for 975 RP
Said Ahri skin goes on sale the next day.

That kind of scenario
 
02-16-2012   #10 (permalink)
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So wait we can ask them for refunds on ANYTHING we don't want anymore? Like champs we hate but spent 6300 ip on *cough*
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02-16-2012   #11 (permalink)
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Quote:
Originally Posted by Mega
So wait we can ask them for refunds on ANYTHING we don't want anymore? Like champs we hate but spent 6300 ip on *cough*
As a one time thing, yes. Otherwise no, it's not that simple.
I never used this one time request but I did get a refund on my ip Alistar purchase because I bought Alistar the weekend before he became free from that Youtube offer. Which is kind of similar to Kenzor's example.
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02-16-2012   #12 (permalink)
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They refund based on:
A recent purchase before item goes on sale or free offer (e.g., Alistar bought a day before YouTube offer, Kennen bought hours before sale is announced)
Dissatisfied with your purchase, in which a one-time offer of up to three items bought within a 30 day period may be refunded (that is, if you do not refund three items at once, this entire thing is gone)

However, it's Riot, so often you'll get cases where people refund multiple times and get away with it.
But for something like ten+ items, I doubt it.
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02-16-2012   #13 (permalink)
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There's also cases of people a few RP off from a purchase writing in/drawing something and Riot just giving it to them at a discounted price. As I said, use wisely.
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02-16-2012   #14 (permalink)
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I've gotten refunded in the past. It's only 3 purchases in the last 30 days, not everything you ever bought. Them refunding a list of like 20 items is unlikely. Buyers remorse for 20 things? Doubt it.
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02-16-2012   #15 (permalink)
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Nocturne : 975 RP
Nocturne skin : 487 RP
Swain : 975 RP
Twitch : 975

That's all they refunded, still, it's something.
 
02-17-2012   #16 (permalink)
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I sent in a ticket asking about this. I would love to get my IP back for Ahri, Le Blanc, and Shaco or Miss Fortune.

I bought those thinking yay cool new champs, watching videos on youtube, then use them and I suck at them and using them isn't as fun as watching them....;_;
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02-17-2012   #17 (permalink)
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You'll only get a refund once, i'd rather get my RP back anyday.
 
02-17-2012   #18 (permalink)
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I don't spend real money on games :X Only reason I have a Janna skin was from the free RP at christmas.
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02-20-2012   #19 (permalink)
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Update: I got refunded for the first 3 items I listed.

Ahri, Miss Fortune, and Orianna.

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02-21-2012   #20 (permalink)
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Quote:
Originally Posted by Mega
Orianna.
I hope you feed :<
 

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