Can't get past launcher

Sandrie · 06-16-2009

Lately I just keep randomly disconnecting but now I can't even get past the launcher because I get this error:

Update Failed
Error:12031

I also cannot access ogplanet's website.

Edit: I can't access nexon.net, launch Mabinogi, or iahgames' webpages (I can get on Dragonica though) either
HijackThis log

Spoiler!

Quote:

ogfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:23:08 PM, on 6/16/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\system32\taskeng.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\ATK Hotkey\HControlUser.exe
C:\Program Files\Lenovo\Energy Management\utility.exe
C:\Program Files\Lenovo\Energy Management\Energy Management.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Lexmark 9300 Series\lxcqmon.exe
C:\Program Files\Lexmark 9300 Series\ezprint.exe
C:\Windows\system32\igfxext.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\Taskmgr.exe
C:\Games\OGP\La Tale\LaTaleLauncher.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Free to Play MMORPG HolyBeast ONLINE Official Web Site
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Lenovo select a country/region
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [HControlUser] "C:\Program Files\ATK Hotkey\HcontrolUser.exe"
O4 - HKLM\..\Run: [EnergyUtility] C:\Program Files\Lenovo\Energy Management\utility.exe
O4 - HKLM\..\Run: [Energy Management] C:\Program Files\Lenovo\Energy Management\Energy Management.exe
O4 - HKLM\..\Run: [VeriFaceManager] C:\Program Files\Lenovo\VeriFaceIII\PManage.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [lxcqmon.exe] "C:\Program Files\Lexmark 9300 Series\lxcqmon.exe"
O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark 9300 Series\ezprint.exe"
O4 - HKLM\..\Run: [LXCQCATS] rundll32 C:\Windows\system32\spool\DRIVERS\W32X86\3\LXCQtim e.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [Power2GoExpress] NA
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O15 - Trusted Zone: Free to Play MMORPG HolyBeast ONLINE Official Web Site
O16 - DPF: {195B4BBF-E1E4-4020-9773-0A8C6F65EA35} (CPlayFirstCookingDasControl Object) - http://p.playfirst.com/play/game/coo...eb.1.0.0.9.cab
O16 - DPF: {8F60EE6F-DC53-4F9C-9E66-84BD2A545805} (CsLauncher Class) - http://www.holybeast.com/start/CsLauncher.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab56907.cab
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary...r.cab56986.cab
O23 - Service: ASLDR Service (ASLDRService) - Unknown owner - C:\Program Files\ATK Hotkey\ASLDRSrv.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildGames\Game Console - WildGames\GameConsoleService.exe
O23 - Service: lxcq_device - - C:\Windows\system32\lxcqcoms.exe
O23 - Service: npkcmsvc - INCA Internet Co., Ltd. - C:\Nexon\Mabinogi\npkcmsvc.exe
O23 - Service: System Repair Windows Update Monitor (System_Repair_UpdateMonitor) - Lenovo Group Limited - C:\Program Files\Lenovo\OneKey App\System Repair\UpdateMonitor.exe

--
End of file - 5989 bytes

Halp ;_;?

Shugi · 06-16-2009

Everything looks fine.

It sounds like your ISP's DNS server is having issues. It'll resolve itself. =X

Try this

Open Command Prompt (Start -> Run -> type cmd)
In command prompt type ipconfig /flushdns

http://www.hostmysite.com/support/info/flushdns/

Sandrie · 06-17-2009

Um when I type this I get "The requested operation requires elevation."

Shugi · 06-17-2009

You need to go on an administrator account.

Sandrie · 06-17-2009

Alright..I flushed that DNS thing but it still doesn't work =/

I guess I can live with this, at least it didn't kill my internet access entirely. This isn't my normal internet anyway so I can get back on in....3 weeks? lol

Thanks Shugi ;;

Shugi · 06-17-2009

Just contact your ISP, it's probably something wrong with their DNS server. If you want we can set up a public DNS server for you.

Also try accessing http://216.193.218.26. That's OGP's server IP.

For public DNS servers you can use:
* 4.2.2.1
* 4.2.2.2
* 4.2.2.3
* 4.2.2.4
* 4.2.2.5
* 4.2.2.6

To set up follow this:
http://www.mediacollege.com/computer/network/dns.html
Only change the bottom part for your computer.

Sandrie · 06-17-2009

Okay, Mabinogi and Dragonica are working fine now, but still not Latale ._.

I tried on my sister's laptop and it doesn't work either..Works on my dad's tho.

Shugi · 06-17-2009

Could it be that your dad blocked LaTale?

Sandrie · 06-17-2009

It's possible, that would explain why I can't access the website and he can,and the really crappy advice he gave me (restart laptopx3 LOL). That's so unfair though, my sister can play Mabinogi all she wants and I can't even open Latale... -_-

I guess I'll go talk with him...