Originally Posted by Azusa
Am I the only one? Apparently not, but I'd like to know how wide the scope of this problem is.
I have two tickets that have been sitting there for over 24 hours and still untouched. Not even the usual automated bullshit.
My last two tickets took 3 days and 9 days. The 3 day one they lied to me, and the 9 day one they were totally unhelpful (but the issue had been fixed in the meantime, probably not because of my ticket, but just because someone semi-competent noticed it was broken).
But in my experience in the past, it takes about a week for tickets that take any kind of effort to reply to.