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06-16-2008   8 links from elsewhere to this Post. Click to view. #1 (permalink)
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Default Technical Help: Read Here First

This thread is still under construction

I'm starting a little project collecting information from the Grand Chase forums. If you know any common problems and possible solutions, please make a post about.

Keep in mind that everything you've seen here are collected information I've received in the past through older forums or in the Grand Chase Forum. If you want official help, send them a 1:1 Support to nTreev with detailed information. If not, you may use the collected solutions below with your own risk. I will not be held responsible for any problems for your computer.

.:* *:. .:* *:. .:* *:. .:* *:. .:* *:. .:* *:. .:*

Before you ask any questions, be sure to check if your system meets the requirements. If you're not sure how to check your system's specs, click here.


  • Keep in mind that the game was meant for Windows XP and Windows Vista. Those who is running a Mac with an OS X may experience problems.
  • Check to see if you've installed Service Pack 2 (Windows XP) or at least Service Pack 1 (Windows Vista). You may find the official Windows Service Pack at .
  • Check to see if your DirectX is at least version 9.0C (Windows XP) or version 10 (Windows Vista). For more information, click here (x).
  • Check to see if you've kept your Graphics Card up to date. For more information, click here (x).

Table of Contents
[1.0] DirectX Updates
[2.0] Graphics Card Updates
3.0 Enabling ActiveX
.. more to come.

Common Questions
Q. In the middle of loading the game, I receive a GameMon.exe error. How do I solve this problem?
Q. After the game loads, the start button doesn't work. How do I fix this?
Q. I'm receiving a 0x8 error. How do I fix this?
.. more to come.
 
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06-16-2008   #2 (permalink)
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DirectX
The minimal requirement to run the game is version DirectX 8.1B, but I highly recommend you run the game on DirectX 9.0C for Windows XP, or DirectX10 for Windows Vista. If you have not yet updated your DirectX, you can download the latest version at http://www.microsoft.com/.

Alternatively, you may download older redistributable version at Download DirectX 9.0c (Jun 08) - FileHippo.com if the newer versions doesn't work.

For more information about DirectX, you can read the documentary at All About DirectX.

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06-16-2008   3 links from elsewhere to this Post. Click to view. #3 (permalink)
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Graphics Card Drivers
Most of the Grand Chase visual technical difficulties are caused by outdated graphics card drivers. Be sure that you meet the minimal requirement first. If you have any problems regarding the graphic driver, please check the list available below and download the driver that matches yours. If the problem persists, please send them a 1:1 Support.
NVIDIA: GeForce, Riva TNT Series Graphic Card Download
ATI: Radeon, All in wonder, Rage Series Graphic Card Download
Intel Series Graphic Card Download
Matrox Series Graphic Card Download
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06-16-2008   #4 (permalink)
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How to Check your System's Specifications


*The following information is a tutorial for Windows XP. I'm not sure if it's the same for Windows Vista

To check your computer's specs, go to your desktop and right click My Computer>Properties. A window will pop up. Under the General Tab, you'll see your computer's specs. Check the System Spec. Information if you meet the minimal requirements.

To check your hardware, click on the Hardware Tab and left click on the Device Manager button. By clicking on the [+], you'll be able to see your Display Adapters (Video Card) and all your other hardware devices. Check the System Spec. Information if you meed the minimal requirements.

*Note* When sending a technical difficulty report to the 1:1 Support, I highly recommend sending them your computer's specs and the version of your drivers to give them an idea of what could be the cause of the problem.

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06-16-2008   #5 (permalink)
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*Reserved Space*
 
06-16-2008   #6 (permalink)
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*Reserved Space*-
 
06-16-2008   #7 (permalink)
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*Reserved Space*--
 
06-16-2008   #8 (permalink)
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*Reserved Space*---
 
06-16-2008   #9 (permalink)
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is it true that windows vista makes GC work a bit bad?
 
06-18-2008   #10 (permalink)
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Yes, Vista is known to have many problems; not with just Grand Chase but with a lot of other games too.
 
06-18-2008   #11 (permalink)
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that's kinda bad, so...

VISTA IS BAD FOR YOUR GAMING EXPERIENCE!
 
06-21-2008   #12 (permalink)
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Vulturas, I would say no.
It's not really bad for you gaming experience.
I own a Vista, and some things may be on the weird side, but overall Vista is great.

And Cujo;
keep up the good work. <3

Last edited by CujoEX; 07-11-2008 at 07:59 PM.
 
06-21-2008   #13 (permalink)
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and anh, dun double post-.-
 
07-23-2008   #14 (permalink)
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heres a guide to possibly add to yours, its the one i made in may on the Ntreev forums that keeps getting lost in the jungle of trash, its an almost complete guide tech support/bug/glitch/lag guide in the tech support section....

feel free to merge it with yours
i didnt realize you had already posted one on mymmogames.net so i had transfered my guide from the official forums to here
Ntreev version (posted 5/26/08)
mymmo version(transfered over 7/20/08)
 
10-30-2008   #15 (permalink)
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Hey i have a question, my grand chse characters keep losing their weapons. Like i will play one day then a week later i log on and my best weapon is gone. What is happening?
 
10-30-2008   #16 (permalink)
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Probably timed equips.
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10-31-2008   #17 (permalink)
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those are not totally related -_-'

Please don't necro a thread, and post something that is not related to them.

If you've questions, please create them in the Q/A section, instead of hijacking others

Thanks!
 

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LinkBack to this Thread: http://ggftw.com/forum/grand-chase-questions-answers/76-technical-help-read-here-first.html
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