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10-03-2008   #1 (permalink)
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Exclamation Donation Chargebacks

Chargebacks cost us time and money to resolve. I've had to deal with $105 in chargebacks over the last 3 days. Please make sure that you are authorized to use the PayPal account from which you send donations. We do appreciate the donations, but chargebacks are a liability - not an asset.

Our procedure for dealing with chargebacks is as follows:

1st time: You will be removed from the donor group - regardless of how much was charged back and how much you have donated to date. We will also accept no further donations from the account.

2nd time: You will be permanently banned for abuse of the donation system.
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10-03-2008   #2 (permalink)
gah lol
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woah chargebacks for a donation...why? *stares at peoples*
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10-03-2008   #3 (permalink)
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Make that $110 in chargebacks.
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10-03-2008   #4 (permalink)
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Reminds me of that time someone chargedback'd on a $300 donation to SW. Had a feeling it was going to happen, mind you. Really though, who the heck charges back $5? Hope explanations were provided.
 
10-03-2008   #5 (permalink)
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I don't even know how chargebacks are done LOL someone teach me how? i'm just curious lol 8D
 
10-03-2008   #6 (permalink)
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Who are these people? Using someone else's Paypal account is bad enough, let alone doing a chargeback on a donation. That's really low.
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10-03-2008   #7 (permalink)
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It was one single user that used three different PayPal accounts in donations. It occurred during September's initial donation flood so I didn't catch it. The offending user has been banned and refunds issued.
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10-03-2008   #8 (permalink)
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Good riddance, hardly surprising anyway.
 
10-03-2008   #9 (permalink)
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was it little bad timmy again?
 
10-03-2008   #10 (permalink)
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Nah, I doubt little timmy can even browse here.

Someone more unknown but enough to get into my nerve.

Last edited by Ildanach; 10-03-2008 at 09:17 AM.
 
10-03-2008   #11 (permalink)
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No need to discuss who it was. It's been corrected policy enacted to deal with it in the future.
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