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NoeJeko 10-03-2008 06:15 AM

Donation Chargebacks
Chargebacks cost us time and money to resolve. I've had to deal with $105 in chargebacks over the last 3 days. Please make sure that you are authorized to use the PayPal account from which you send donations. We do appreciate the donations, but chargebacks are a liability - not an asset.

Our procedure for dealing with chargebacks is as follows:

1st time: You will be removed from the donor group - regardless of how much was charged back and how much you have donated to date. We will also accept no further donations from the account.

2nd time: You will be permanently banned for abuse of the donation system.

AnnabelleMarie 10-03-2008 07:04 AM

woah chargebacks for a donation...why? *stares at peoples*

NoeJeko 10-03-2008 07:05 AM

Make that $110 in chargebacks.

Adura 10-03-2008 08:09 AM

Reminds me of that time someone chargedback'd on a $300 donation to SW. Had a feeling it was going to happen, mind you. Really though, who the heck charges back $5? Hope explanations were provided.

Andz 10-03-2008 08:29 AM

I don't even know how chargebacks are done LOL someone teach me how? i'm just curious lol 8D

Javier 10-03-2008 08:41 AM

Who are these people? Using someone else's Paypal account is bad enough, let alone doing a chargeback on a donation. That's really low.

NoeJeko 10-03-2008 08:57 AM

It was one single user that used three different PayPal accounts in donations. It occurred during September's initial donation flood so I didn't catch it. The offending user has been banned and refunds issued.

Ildanach 10-03-2008 09:03 AM

Good riddance, hardly surprising anyway.

Andz 10-03-2008 09:10 AM

was it little bad timmy again?

Ildanach 10-03-2008 09:13 AM

Nah, I doubt little timmy can even browse here.

Someone more unknown but enough to get into my nerve.

NoeJeko 10-03-2008 09:24 AM

No need to discuss who it was. It's been corrected policy enacted to deal with it in the future.

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