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11-01-2009   #1 (permalink)
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Default Issue with McAfee anti-virus solution

Greetings Dungeon Fighters!



We are aware that many users with McAfee as their antivirus solution are receiving messages of malware or viruses when launching DFO since our most recent client patch on Thursday, Oct. 29. Please rest assured that these are false alerts, and we can assure you that there are NO viruses or malware of any kind in our software. We are working with various anti-virus companies to remove these false alerts, and inaccurate messages should not appear in the future.


In the meanwhile, there is a workaround to enjoy DFO. All you have to do is turn off McAfee's real-time virun protection while game is downloading and installing patch files. After completing patch process and you have fully entered the game, you can turn on real-time virus protection again to keep your computer protected. We know that it's not a perfect solution and we are working hard to resolve this issue as soon as possible.


If you have any other issues with Dungeon Fighter Online, you can always submit a ticket at Nexon Passport Login.



Thank you for your patience while we work to resolve these issues.



--The Arad High Council–
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11-02-2009   #2 (permalink)
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At least they are aware but I already sent the .exe file to Mcafee so they can reaffirm their false accusation of it a few minutes after the patch. Hopefully, in a few days you won't have to restore the exe every time you do a virus scan.
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11-03-2009   #3 (permalink)
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I just received this e-mail...


McAfee Labs Sample Analysis

McAfee Labs, Automation

Thank you for submitting your suspicious file(s). We have determined that the following submissions are handled by our AV signature DAT files.
(This part got messed up during the copy/paste)
Analysis Id: 5608103
--------------------

File Name..................Findings...............Detec tion Type
========= ======== ========= ====
dfolauncher.exe .........clean



Solution -

To ensure that you have the maximum available capability of detecting and cleaning this malware on your system, please make sure you have the latest engine.

DAT updates are available at: McAfee, Inc. - Downloads - Virus Protection - DAT Files

Support -

Virus Research accepts file samples for analysis and possible inclusion into AV signature DAT sets. We are also prepared to answer general virus questions.

All product related questions and comments can be addressed through technical support and customer service, including:

* Product installation and update questions
* Product usage questions
* Specific operating system/version questions
* Assistance with detection and cleaning or removal of viruses or trojans

Please use the following link to reach our technical support group for McAfee products.

Corporate Customers:
<https://mysupport.mcafeesecurity.com>

Single User/Retail Customers:
<http://www.mcafeehelp.com>

Regards,

McAfee Labs
--------------------------
McAfee Labs Blog <http://www.avertlabs.com/research/blog/>
AudioParasitics - The Official PodCast of McAfee Labs <http://podcasts.mcafee.com/audioparasitics>
--------------------------
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