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11-01-2012   #1 (permalink)
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Default Scroll of Unlearning (All) & Scroll of Unlimited Unlearning Issue

Quote:
Dear players,

We are aware of the issue regarding the Scroll of Unlearning (All) and Scroll of Unlimited Unlearning not working properly for characters that have already set their 3rd specializations.

We are working on this bug and aim to have it resolved through a game maintenance in the second week of November.

Please note the following case details on how this bug will be addressed.



Case #1. I received a Scroll of Unlearning from the in-game level up reward system when I hit level 50, but am unable to use it.


A. The item will be fixed through a game maintenance in the second week of November. The item will not expire, so when you come back after the maintenance, you should be able to use it properly.



Case #2. I received a Scroll of Unlearning from the Dragon Egg, but am unable to use it since I already took the 3rd specialization.


A. The item will be fixed through a game maintenance in the second week of November. The item will not expire, so when you come back after the maintenance, you should be able to use it properly.



Case #3. I purchased a Scroll of Unlearning (All) and/or a Scroll of Unlimited Unlearning from the Dragon Vault. I took 3rd specialization already and am unable to use it.


A. We will remove the items from your NX inventory and process a full refund on 11/1(Thurs) for those that took 3rd specialization and purchased the items during 10/24(Wed)~ 11/1(Thurs). This will be repeated on 11/7(Wed) for those that made purchases after as well, as the current item details may be misleading.




The refund will be in the NX payment that you made the purchase with. For example, if you purchased the item with NX Prepaid, the refund will be in NX Prepaid.

The Dragon Nest team fully understands that this is a very frustrating issue and will be sending small tokens of appreciation for players when the fix is applied.

Thank you very much for your patience and understanding.

-Dragon Nest Team-
Well they finally replied about that issue, but still not the event items =/
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11-06-2012   #2 (permalink)
全砲門!Fire!
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Makes me wish I used the first scroll. Didn't get to use both today so no full reset for me herp.

The reset scroll is still broken too.
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