As you may know we recently experienced an extended downtime on the West game servers. The server optimization for West is finally complete and we are happy to announce that the game servers are available once more for your enjoyment!
As a thank you for bearing with us during this time we have these giveaways and events planned for our players.
Note: all times are in Pacific.
West Server - Elena, Velskud:
10 Magnifying Glasses
8 Goddess Teardrops
3 Red Army Commander Seals
120 hours Cash item extension
50% Bonus EXP Oct. 22-23 7 AM-7 PM (+ Will to Power Event 7 PM- 10 PM)
50% Bonus Drop Oct. 22-23 7 AM-10 PM
700 Bonus Empowerment Points Oct. 22-23 11 AM
Will to Power Event's [Party Time] and [Drive for 32!] will be extended by 4 days until Oct. 29.
East Server - Argenta, Gerrant:
2 Magnifying Glasses
2 Goddess Teardrops
1 Red Army Commander Seal
24 hours Cash item extension
50% Bonus EXP Oct. 22-23 5 PM-7 PM (+ Will to Power Event 7 PM- 10 PM)
50% Bonus Drop Oct. 22-23 5 PM-10 PM
Will to Power Event's [Party Time] and [Drive for 32!] will be extended by 1 day until Oct. 26.
Operation: Red Flag
Rewards for the event Operation: Red Flag have been distributed.
Explanation of the Downtime
Since the downtime began, we conducted an extensive investigation into the cause of the downtime, and we discovered it resulted from communication issues between two servers which run Dragon Nest. Following multiple attempts which did not resolve the issue, our engineers were able to fix the issue. We realize the downtime was extremely long and we hope the extensive compensation package can be a small sign of our desire to help make this right for players. Please know that many, many teams were involved in arriving at this resolution, and we hope that we can avoid such issues in the future.
Again, thank you and see you in game!
The Nexon Team