Customer Service Rep: Can you install LOVE?
Customer: I can do that. I'm not very technical, but I think I am ready to install now. What do I do first?
Customer Service Rep: The first step is to open your HEART. Have you located your HEART ma'am?
Customer: Yes I have, but there are several programs running right now.Is it okay to install while they are running?
Customer Service Rep: What programs are running ma'am?