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11-23-2009   #1 (permalink)
gah lol
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Default Massive Ban Across All NA/EU Servers

Massive Ban Across All NA/EU Servers

Good morning Daevas!



As you probably noticed, we've completed a server wide reboot without much notice on a day that we typically don't perform maintenance. It's only fair that we keep you in the loop and make sure you know what's going on. Over the last week we've been working on a list, we've been checking it twice, and today we found out who was naughty or nice. Ban Hammer Claus just came to town. When the servers come back online, nearly 16,000 accounts will have been removed from the game. If your account was banned, please read the following FAQ.



***

1. Why was I banned?



There could be many reasons your account was closed. If you did not receive notification of your violation via e-mail please create a support ticket and the violation will be explained to you. Please note that if your account was closed for the use of 3rd party software (botting) or participating in RMT (gold buying/selling) the evidence for the account closure was gathered over several weeks. It may be completely unrelated to what your character was doing right when your account was closed.



2. … but I wasn’t botting, buying Kinah or spamming advertisements! I’m innocent!



Any action that modifies the client or automates the same way a bot does could potentially flag an account as a violator. We do not use one specific instance to “flag” an account for botting or RMT. We use many instances to strengthen our conclusions. Please understand that it is not what “you” have done on your account, but what the account has done. If your account is shared, purchased, borrowed, or power leveled, it could be the actions of anyone who’s ever used the account.



3. I’m aware of all of the above, but I have never done any of it. Who do I contact?

To request a review, please create a support ticket.



We are taking a very hard stance on this issue and do have sophisticated processes and procedures in place that help us keep unwarranted banning to a minimum. If you believe you’ve been wrongfully banned, you can email us at support@ncsoft.com, and we will review your account. Our goal is to ensure our legitimate players are having the best game experience possible. Please note that you don’t need to submit multiple tickets, as we will review a specific case only once. We obviously take these violations seriously, but also want to make sure that legitimate players aren’t banned unnecessarily.

***

We'd like to reiterate that we've been listening to your concerns. We've been constantly adding to our Customer Service and Game Surveillance Unit. As we continue to move forward, you'll see more and more of these efforts. Thanks for your patience everyone, and have fun playing Aion!

Aion™ Online :: General Discussion - Massive Ban Across All NA/EU Servers

^^^^
THIS is pure win, more companies should do this
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11-23-2009   #2 (permalink)
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Quote:
Originally Posted by AnnabelleMarie
THIS is pure win, more companies should do this
The pure win comes from the $49.95 game fee and $14.95 monthly fee (am I correct with those numbers?)
Of course when all your players are paying, you will listen. Thats your income.

On F2P games, they can do nothing and still get money. In P2P, you basically pay for their service.
 
11-23-2009   #3 (permalink)
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i am surprised this did not occur sooner, seeing as there have been bots etc for a long time. Ah well, at least it got done :]
better now than never. I was wondering when they would start to take action against those violating ToS.. we are paying customers afterall.
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11-23-2009   #4 (permalink)
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Quote:
Originally Posted by clearskies
i am surprised this did not occur sooner, seeing as there have been bots etc for a long time. Ah well, at least it got done :]
better now than never. I was wondering when they would start to take action against those violating ToS.. we are paying customers afterall.
The game has been only out for a month or two and you expected them to act on it sooner? I think they're doing a great job, raised my expectations for them.
 
11-24-2009   #5 (permalink)
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Yay reduced spams and botters~ i lol'd when i was reading through the post
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11-24-2009   #6 (permalink)
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Something like this needs to reflect on its ratings. = )

/gg FTW! - Report Cards: NCsoft
 
11-24-2009   #7 (permalink)
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Did not expect this, very awesome

Now they just need to keep this up every couple of months and eventually bots will give up taking 3 weeks to level a character just to get it banned. (Unlikely)
 
11-30-2009   #8 (permalink)
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I'm impressed to say the least.

They should have done it sooner, but I wasn't playing Aion at that time. Until my funds allow it, I'm sticking to private servers.

And I believe they didn't do the bannings sooner because they were doing the Vision trailer and fixing some bugs. GMs cannot do everything at once you know. Do you know how long it takes to find and make sure 16,000+ accounts truly botted?
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12-02-2009   #9 (permalink)
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Quote:
Originally Posted by Leenalia
I'm impressed to say the least.

They should have done it sooner, but I wasn't playing Aion at that time. Until my funds allow it, I'm sticking to private servers.

And I believe they didn't do the bannings sooner because they were doing the Vision trailer and fixing some bugs. GMs cannot do everything at once you know. Do you know how long it takes to find and make sure 16,000+ accounts truly botted?
I doubt that many GM's actually write codes.
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12-03-2009   #10 (permalink)
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no...it woudnt take dat long..is their fault after all
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12-03-2009   #11 (permalink)
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They still need to get rid of the private shop gold spammers in town though. At least making it possible to report them would be good :[
 
 

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