Originally Posted by Kotarou
Aeria has screwed me over twice already (my account was banned for "ToS Violation", maybe not logging in for 2 years is a violation of ToS), so yeah.
Your account might have been compromised. I didn't login for a year and a half, but about a month ago I decided that I wanted to play Eden Eternal again, so I tried logging in and found that I was also banned. I sent a support ticket and they told me that my account was "compromised by Gold Sellers". They unbanned it a few hours later after I provided the necessary information.
I've sent three other tickets aside from that one since then, and they've been nothing but excellent service to me.