Maybe you need to write your tickets better. Mine are always answered within 48 hours to a few days. Also, sending in more than one ticket for the same issue isn't going to get you a response any faster. If anything, it'll just delay it.
Reminding them is one thing, but annoying them is another.
[Lv.80] Niru ..[Archmage]Tumblr: Noamu
[Lv.73] Nesa [Demon Queen]