Originally Posted by buta
They don't have authenticators. Tell them to get one. If their account is compromised twice, they are banned from using the actual money auction house.
As of a while ago, a blue confirmed it on the forums that nobody who has had an authenticator has been hacked. It's really easy to set up so no reason not to have one.
also GOOD LUCK ON HARDCORE. I'm not making one until I know for sure I'm not going to lag. Still get random spikes. Not sure if official servers or housemates torrenting. >_>;
Your real money auction house rights are revoked if you rollback your account twice, not if you're compromised twice.
Originally Posted by automated(?) response from Blizzard about my compromised account
Thank you for contacting Blizzard Customer Support regarding your Diablo III account.
We use automatically stored save points to roll compromised Diablo III accounts back to their pre-compromise state. Save points are regularly updated, but they will not be totally current when a compromise occurs. Because of this, progress gained on the account since the save point was made, including all progress (such as items, gold, or newly created heroes) since the potential compromise, will be permanently lost when we roll an account back. We cannot adjust the automatic rollbacks in any way, or restore any progress lost as the result of a rollback.
Each Diablo III account is limited to two rollbacks, and we need your approval before we can use one of your rollbacks. If you would like us to roll your account back, please respond to this ticket and clearly tell us that you want to use one of your two rollbacks. Do not play on the account after requesting a rollback. Any progress gained before the account is rolled back will be permanently lost.
If you do not respond, we will not roll your account back.
Note: After we roll an account back, that account's access to the Diablo III Real Money Auction House will be restricted until an authenticator is attached. If the account is compromised a second time, access to the Diablo III Real Money Auction House will be revoked.
Account security is critically important. For more information, as well as tips to help protect your account, see the Compromised Diablo III Account support article (Compromised Diablo III Account - Battle.net Support
Thank you again for contacting us. We appreciate your continued interest in Diablo III.