Originally Posted by inclusive
It depends on the values of and mission of the company. Every company desires profit and to be sustainable but not many realize how important it is to listen to their customers. It takes only a few minutes a day to browse these topics and understand what players expect from the company.
This isn't part of my job description either but I take my personal time to see what's up with my fellow gamers,
Well that's a damm good start.
Hopefully your company as a whole will follow the same lead.